Privacy Policy

AVA Pro

AVA Pro stores data such as patron information, seat details, and accessibility requirements, and, when used for Stock Control, stock counts and deliveries. This data is stored in your own organisation's Apple iCloud account, using Apple's CloudKit private database, and remains under your organisation's control at all times.

AVA Systems does not access, collect, or store this data externally. This is a property of Apple's architecture rather than a policy commitment: CloudKit private database contents are not accessible to application developers, so AVA Systems has no means of viewing, retrieving or deleting them.

The app contains no analytics frameworks, no crash-reporting tools and no third-party tracking libraries. It communicates with Apple's iCloud services and with no other network endpoint. There is no AVA Systems server.

Your organisation is the sole data controller for this data. AVA Systems is neither a controller nor a processor in respect of it.

AVA Mission Control

AVA Mission Control, on Mac and on iPad, stores venue configuration data including show schedules, staff details, seat maps, and performance briefings, and Venue Stock data such as stock locations, items, counts and deliveries. This data is stored in your own organisation's Apple iCloud account, using Apple's CloudKit private database, and remains under your organisation's control at all times.

Seat map files selected by the user are read once and uploaded to the organisation's private iCloud database. No ongoing access to device files is retained after upload. Stock exports (Excel or CSV) are saved only where the user chooses.

AVA Systems does not access, collect, or store this data externally, and has no technical means of doing so. The app contains no analytics, crash-reporting or third-party tracking libraries, and communicates with no server operated by AVA Systems.

Your organisation is the sole data controller for this data. AVA Systems is neither a controller nor a processor in respect of it.

Data Sharing

AVA Systems does not sell personal data to third parties, and does not share it with third parties for marketing purposes.

AVA Systems does not share personal data with any third party, other than the service providers that handle it on our behalf, such as our email and website hosting providers.

Your Rights

Data held in our apps. Data entered into AVA Pro and AVA Mission Control is stored in the using organisation's own Apple iCloud account and is not accessible to AVA Systems. That organisation is the sole data controller for it, and any request regarding access, correction or deletion should be directed to them rather than to us.

Data we hold ourselves. AVA Systems holds only a small amount of business information: the names, work email addresses and phone numbers of people at venues and organisations we work with or talk to, emails you send us, and invoices and payment records. We use it to supply and support our software, to reply to you, to keep proper accounts, and occasionally to tell business contacts about AVA (with an easy way to opt out). We keep invoices and payment records for six years, as the law requires, and other contact details only while they are needed. Purchases made through the App Store are handled by Apple, and we do not receive buyers' personal details.

You have the right you have to request access to your personal data, to have it corrected or erased, to restrict or object to its processing, and to receive it in a portable format. Where we rely on consent, you may withdraw that consent at any time. To exercise any of these rights, contact us using the details below.

Complaints. If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Contact

For any questions regarding this Privacy Policy or your data, please contact hello@avasystems.co.uk.

AVA Systems is a trading name of James Edward Lewis, who is registered with the Information Commissioner's Office (ICO) as a data controller. ICO registration reference: ZC278906.